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Service Manager-Miami, FL

SUMMARY:

This position is primarily responsible efficiently manage and direct all aspects of the service department operations. Ensure customer satisfaction and maximum profits for the dealership. Coordinate activities and cooperate with other departments to best serve the service needs of the customer. Help business to be more profitable.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

  1. Schedule all service work and assign to the technicians. Oversee work to ensure satisfaction for the
  2. Advise customers of repairs and estimated cost of repairs. Charge out all service, customer, internal and warranty tickets in a timely, profitable
  3. Work with customers to resolve any
  4. Maintain a clean and orderly shop area at all
  5. Keep special tools up-to-date.
  6. Work with sales staff on prompt and cost-effective reconditioning of used
  7. Assist technicians when needed.
  8. Control expenses of the service department while maintaining productive services for our
  9. Prepare and follow a sales and operating
  10. Conduct regular service department
  11. Control nonproductive time, breaks, protected time off, sick leave, and personal
  12. Hire and ensure service technicians are being
  13. Ensure that the shop is in safe operating
  14. Provide programs to ensure the productivity of each
  15. Assure that at least one person is qualified to fill any specific job position including the manager’s
  16. Review employee performance on an annual basis with the Branch
  17. Develop programs to upgrade all employees capable of and desiring
  18. Work closely with the parts department personnel to ensure that parts required are
  19. Make recommendations regarding the purchase of service vehicles and maintain the
  20. Attend training classes and store
  21. Work harmoniously with all co-workers.
  22. Assist other department personnel to ensure customer
  23. Establish and maintain good client/vendor
  24. Attract, train, and retain critical skilled personnel; takes quick action to fill vacancies, provides performance management to subordinates; provides development for team, minimizes voluntary
  25. Ensure all subordinate employees understand the direction, plans, and monthly results of the service department through
  26. Review warranty
  27. Handle customer’s equipment damage issues as they
  28. Help PSSR on specific equipment repairs to create prices approach to close the
  29. Track Service revenues against measurements to exceed revenue
  30. Complete injury reports for all accidents within the first 24 hours, safety issues and workers compensation
  31. Assist Branch Manager with any special projects or
  32. Ensure employees observe the company’s safety standards in accordance with OSHA and state
  33. All other duties related to the position and requested by Branch

SUPERVISORY RESPONSIBILITIES:

Directly supervises Service department staff. Is responsible for the overall direction, coordination, and evaluation of all units. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities includes participate with the HR Department in the process of interviewing, hiring and training of employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

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